Frequently Asked Questions

What, When, Where?

Stone & Grayson is a male accessories brand based in good ol' Long Island, New York. The best place in our opinion :) We're a family that has been trading together since 2009.

Our registered company address is: 110 Merritt Street, West Islip, Long Island, 11795.

Why Do You Help Veterans?

The Veteran cause is one very close to our hearts here at Stone & Grayson. We know intimately the pain of having family members serving overseas. Our founder's family contains three Veterans alone (Iraq, Afghanistan, Vietnam).

We've decided that for certain items (it will specifically say in the product description) we will donate all the profits we earn to our chosen charity partners. To date we have donated over $50,000 to our partners and are aiming to hit $100,000 this year alone! 

Please help us to help those who have bravely served our country and continue to do so today!

Free Shipping?

Yes it's true, Free Worldwide Shipping on all premium orders!

For U.S. orders, we partner with many local, national and international merchants and artisans in order to provide you the best prices and the most interesting products. We also provide some items which are produced on a one-off basis specially for you.

This means that your order could be shipped from anywhere from Indiana to India, South Carolina to South Africa, via our long-standing partnership with the United States Postal Service.

Our partners ship directly to you and so your item can take between 3 days and 3 weeks to arrive (and longer in a few cases for some special items). We are clear about expected production, packing, processing and delivery times.

Please do not panic if it does not show up immediately, it's on its way (and you can track your order at the "order status" link above).

We offer worldwide shipping options too - no matter where you are, you can buy from us! Note that international orders may take longer, but typically reflect the US times. Put it this way, the longest shipping time we've ever seen was 6 weeks for a special item that required individual production, packaging and shipping to a unique international location. So rest assured your item will be delivered as soon as possible!

Free Items?

Yep, from time to time we offer free items to our valued customers. Why do we do this? Put it this way, we know that word of mouth is the best form of advertising. So instead of expensive--and often ineffective--brand marketing, we sometimes give away a limited quantity of items. We only ask that you wear them and, if you like them, recommend our company to your friends. Just help us with handling/shipping and the items are yours (and the more you get, the lower the overall shipping fee).

Customs Processing

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

Returns Policy

If you're unhappy with your product (if it's damaged or you just decide you don't like it within the 45 day guarantee period) just contact us here and we'll send you a prepaid mailer.