Refunds & Damaged Items:
You may return a premium item for a full refund. However, you must contact us within 7 days of receipt of the item to begin the refund process. Please contact us so we can provide you with our return address. We recommend that you use a tracked shipping service so that you can be sure the item arrives at our returns depot. Once the item is inspected we will refund you within 2-5 working days. You can also opt for store credit if you wish, the choice is yours.
Late or missing refunds
If you haven’t received a refund please check your bank account in the first instance. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. Please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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